Delivery & Returns
We offer beautifully branded boxes as part of our gift-wrapping service included in the price.
We deliver with PostNord or Posten throughout Norway. Our shipping cost is 49kr.
We also ship parcels to most countries outside Norway for 400kr.
Although we work to get your orders to you as quickly as possible, please note that during busy sale periods, orders may take a little longer to be dispatched. If you have any questions about your order or delivery, please contact firstname.lastname@example.org
How do I return my order?
- All items must be returned within 30 days, in perfect condition, unused, unwashed and with the tag still attached to the item in all original boxes and packaging. Should any item(s) not be in perfect condition upon receipt BJORNE of Norway Ltd will not accept them.
- To return or exchange an item, please email us on email@example.com stating your name, order number and reason for return before you return the goods to the address below:
BJORNE of Norway returns
- We strongly advise that all goods be returned via a recorded method of delivery and that you get a ‘proof of posting’ certificate from your Post Office or carrier. This will cover you if the goods are lost in the post. BJORNE of Norway will not be held responsible for any returns that do not reach us and you will remain billed for lost items.
- BJORNE of Norway does not cover the cost of returns (unless stated otherwise). To do this we would have to increase the price of our products and we don’t want to cost you more money by doing this.
Refunds will be processed as soon as possible and within a maximum of 14 days after receipt. You will receive an email to confirm once the refund has taken place but it may take a few days to show on your bank statement.
Exchanges will be dealt with as soon as we receive your returned goods. If the exchange is for something of a higher value we may require some of your card details again. Alternative products can be exchanged according to our stock availability. If we do not have the desired replacement you will receive a full refund and an email confirming this.
Sale and Discounted Items
Items on sale or discontinued items can only be returned within 7 working days starting the day after delivery to you.
Please note the following:
Each piece is woven from natural fibers and some variations in weave and texture are characteristics of the fabric. The scarves have been hand crafted in its finishing process, this means slight irregularities in print and fabric might occur. Please handle with love and care.
(dry clean preferred, iron on low temperature)